FREQUENTLY ASKED QUESTIONS
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Where is my order?
Your order should ship within the next business day, Monday through Friday.
What is my size?
Our shirt sizing runs true to size, with an athletic silhouette in mind.
What is your shipping policy?
We offer free ground shipping on all orders. Expedited shipping is available for a fee.
What is your return policy?
We offer free returns and exchanges within 30 days or purchase for unworn garments.
Need to return or exchange an item?
Please fill out our contact form or email us directly at contact@esqclothing.com.
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What should I expect from an ESQ garment?
Each garment we create is full canvassed, sewn by hand and made using the finest Italian or English cloth.
What is Bespoke vs Made-to-Measure?
Bespoke tailoring involves creating a garment from scratch based on the client's individual measurements and preferences, while made-to-measure tailoring modifies existing patterns to fit the client's measurements. Bespoke offers the highest level of customization, craftsmanship, and attention to detail, while made-to-measure provides a more personalized fit compared to off-the-rack clothing.
What is your Turnaround time?
Our turnaround time on bespoke garments is typically 5-6 weeks. Please allow for an extra week for custom linings.
What fabrics do you use?
We source globally from the top fabric mills, including Loro Piana, Scabal, Dormueil, Ariston, Alumo, Canclini and more.
Do you offer group rates?
If your group is larger than 6, please email us to inquire about group rates.